Cancellation policy

Purchase Options, Subscriptions and Cancellation Policy

This Purchase Options, Subscriptions and Cancellation Policy applies only to purchases that are expressly offered by MANN as a subscription, pre-order, try-before-you-buy purchase, or another special purchase option at the time of checkout.

MANN may not offer subscriptions, pre-orders, try-before-you-buy, or other special purchase options at all times. Unless a product page, cart, checkout page, order confirmation, or written communication from MANN clearly states that a special purchase option applies, your purchase is treated as a standard one-time purchase.

MANN offers a curated mix of products, which may include MANN-branded products, partner-supplied products, third-party fulfilled products, resale items, marketplace items, limited-release items, promotional items, and products supplied by vendors, distributors, resale partners, fulfillment partners, or other third parties. Because of this, purchase options, cancellation rights, shipping timelines, return eligibility, refund eligibility, and product availability may vary by item.

For more information, please review our Return Policy, Shipping Policy, Terms of Service, and Privacy Policy.

Subscriptions

MANN may not currently offer subscriptions. If subscriptions are made available, they will only apply to products that are clearly identified as subscription products at the time of purchase.

When you purchase a subscription, you agree to receive repeat deliveries based on the subscription duration, frequency, product selection, and terms shown to you at checkout. Your payment details may be stored securely by our payment processor or subscription provider, and you may be charged for each recurring delivery unless you choose to pay in advance or unless different payment terms are shown at checkout.

Some subscriptions may automatically renew at the end of their subscription period. If auto-renewal applies, the applicable renewal terms will be shown to you at or before checkout.

You may cancel or modify an active subscription using the subscription management link provided in your order confirmation email, customer account, or other subscription management page made available to you. If you need help, contact us at customers@mann.shop.

Cancellation of a subscription will apply only to future, unprocessed subscription orders. We may be unable to cancel, modify, refund, or stop a subscription order that has already been processed, charged, fulfilled, submitted to a vendor, submitted to a distributor, submitted to a resale partner, submitted to a fulfillment partner, or shipped.

Returns and refunds for subscription products are subject to our Return Policy. Not all subscription products may be eligible for return, refund, or exchange, especially personal care products, grooming products, hygiene-related products, opened or used items, final sale items, partner-supplied products, resale items, limited-release items, and third-party fulfilled products.

Pre-Orders

MANN may not currently offer pre-orders. If pre-orders are made available, they will only apply to products that are clearly identified as pre-order products at the time of purchase.

When you purchase a pre-order, you are purchasing an item that may not yet be in stock, may not yet be released, may be awaiting inventory, may be awaiting vendor confirmation, or may be scheduled for fulfillment at a later date.

For pre-orders, MANN may collect full payment, partial payment, a deposit, or no payment at checkout, depending on the product and the terms shown at checkout. If only partial payment or no payment is collected at checkout, your payment method may be stored securely and charged later for the remaining balance before or when the item is fulfilled.

Pre-order availability, pricing, release dates, processing times, shipping times, and fulfillment dates are estimates only and are not guaranteed. These may vary based on product availability, vendor delays, distributor delays, resale partner delays, fulfillment partner delays, carrier delays, production issues, supplier issues, or other circumstances outside our control.

You may request to cancel a pre-order that has not yet been processed, fulfilled, submitted to a vendor, submitted to a distributor, submitted to a resale partner, submitted to a fulfillment partner, or shipped. Once a pre-order has been processed, fulfilled, submitted for fulfillment, or shipped, we may be unable to cancel it.

MANN reserves the right to cancel a pre-order for any reason, including but not limited to product unavailability, vendor issues, supplier issues, pricing errors, listing errors, inventory issues, payment issues, fraud concerns, shipping restrictions, or fulfillment limitations. If we cancel a pre-order for which payment has already been collected, we will issue a refund for the canceled item in accordance with applicable law.

If a pre-order is delayed, we will do our best to keep you updated. Where required by applicable law, we will provide delay notices, cancellation options, or refunds for unshipped merchandise.

Returns and refunds for pre-order items are subject to our Return Policy. Some pre-order items may be final sale or otherwise ineligible for return, refund, or exchange unless required by law or unless the item arrives damaged, defective, or incorrect.

Try Before You Buy

MANN may not currently offer try-before-you-buy. If try-before-you-buy is made available, it will only apply to products that are clearly identified as try-before-you-buy products at the time of purchase.

When you purchase a try-before-you-buy item, we may authorize your payment method before fulfilling the order. You will then have the trial period shown at checkout to decide whether to keep the item. Unless a different trial period is shown at checkout, the trial period is seven (7) days.

If you keep the item, do not return it within the required trial period, return it late, return it used or damaged, return it without required packaging, or otherwise fail to comply with the try-before-you-buy terms, your payment method may be charged for the full purchase price, plus any applicable taxes, shipping, fees, or other charges shown at checkout.

To return a try-before-you-buy item, you must follow the return instructions provided by MANN. Items sent back without prior return authorization may not be accepted, may not stop the charge, and may not be eligible for refund.

Not all products are eligible for try-before-you-buy. Personal care products, grooming products, hygiene-related products, opened or used items, final sale items, partner-supplied products, resale items, limited-release items, and third-party fulfilled products may be excluded from try-before-you-buy unless expressly stated otherwise.

Cancellations Generally

A cancellation request does not guarantee cancellation. We may be unable to cancel an order, subscription order, pre-order, try-before-you-buy order, or other purchase option once it has been processed, charged, fulfilled, submitted to a vendor, submitted to a distributor, submitted to a resale partner, submitted to a fulfillment partner, or shipped.

If you need to request a cancellation, contact us as soon as possible at customers@mann.shop with your order number.

If a cancellation is approved and payment has already been collected, we will issue any applicable refund to the original payment method, subject to our Return Policy, these purchase option terms, and applicable law.

Partner, Vendor, Distributor, Resale Partner, and Fulfillment Partner Terms

Some products may be supplied, sold, shipped, or fulfilled through third-party brands, vendors, distributors, resale partners, fulfillment partners, or other third parties. For those products, cancellation rights, payment timing, shipping timelines, return eligibility, refund eligibility, warranty coverage, and fulfillment terms may be determined in whole or in part by the applicable third party.

MANN will review each request and do our best to assist, but we cannot guarantee that a subscription change, pre-order cancellation, try-before-you-buy return, refund, exchange, or other cancellation request will be available for every product.

Questions

For questions about subscriptions, pre-orders, try-before-you-buy, cancellations, returns, or refunds, contact us at customers@mann.shop.