Shipping policy
Domestic Shipping Only
MANN currently ships within the United States only. At this time, we do not offer international shipping.
Some products may have shipping restrictions based on the item, vendor, distributor, resale partner, fulfillment partner, carrier, or delivery location. We may be unable to ship certain products to P.O. boxes, APO/FPO/DPO addresses, U.S. territories, or restricted locations.
Shipping Rates
Shipping rates may vary by product, vendor, distributor, resale partner, fulfillment partner, order value, package size, delivery location, and shipping method.
For eligible MANN-branded products, we currently offer standard domestic shipping at a flat rate of $6.00, unless otherwise shown at checkout.
For non-MANN products, partner-supplied products, resale items, marketplace items, oversized items, limited-release items, or products fulfilled by a third party, shipping rates may be determined by the applicable vendor, distributor, resale partner, brand, fulfillment partner, or carrier. The final shipping cost will be shown at checkout before you place your order.
Shipping Time
Shipping times are estimates and are not guaranteed.
Eligible MANN-branded products are typically processed within 1–3 business days and typically delivered within 5–8 business days after shipment.
For non-MANN products, partner-supplied products, resale items, marketplace items, or products fulfilled by a third party, processing times and delivery times may vary based on the applicable vendor, distributor, resale partner, brand, fulfillment partner, carrier, product availability, and delivery location.
Business days do not include weekends or holidays.
Split Shipments
Because some orders may include products from different vendors, distributors, resale partners, fulfillment partners, or shipping locations, your items may arrive in separate packages and on different delivery dates. You may receive separate tracking information for different parts of your order.
Order Processing
Order processing begins after your order is placed and payment is confirmed. During high-volume periods, product launches, promotions, holidays, supplier delays, or carrier disruptions, processing and delivery may take longer than usual.
We will do our best to keep you updated if we become aware of a material delay with your order.
Shipping Delays
Delivery times are estimates only. MANN is not responsible for delays caused by carriers, weather, incorrect shipping addresses, vendor delays, distributor delays, resale partner delays, fulfillment partner delays, customs or regulatory issues, service interruptions, holidays, or other circumstances outside of our control.
If there is a significant delay with your order, contact us at customers@mann.shop and we will help review the status.
Expedited Shipping
We currently do not offer expedited shipping unless an expedited option is shown at checkout. Expedited options, when available, may vary by product, vendor, fulfillment partner, and delivery location.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. MANN is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible at customers@mann.shop. We cannot guarantee that an address can be changed after an order has been placed or sent to fulfillment.
Lost, Stolen, or Delivered Packages
Once a package is marked as delivered by the carrier, MANN is not responsible for lost, stolen, or missing packages. If your package is marked delivered but you cannot locate it, please check with the carrier, nearby delivery areas, neighbors, building staff, or your local post office.
If you still need help, contact us at customers@mann.shop and we will do our best to assist.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at customers@mann.shop with your order number and photos of the issue. We will review the issue and work to make it right based on the product, vendor, fulfillment partner, and circumstances.
Questions
For any shipping questions, contact us at customers@mann.shop.