Refund policy

MANN Return & Refunds Policy

MANN carries both MANN products and select products from third-party brands, distributors, resale partners, and fulfillment partners, return eligibility may vary by item. We want you to be confident in your order, but not all products are eligible for return.

We have a 14-day return request window, which means you have 14 days after receiving your item to request a return. A return request does not guarantee approval. All returns must be reviewed and approved by MANN before any item is sent back.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, unopened where applicable, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at customers@mann.shop with your order number and the item you’d like to return. If your return is approved, we’ll provide return instructions and, when applicable, a return shipping label. Items sent back to us without first requesting and receiving return approval will not be accepted.

MANN products

Eligible MANN products may be returned within the 14-day return request window if they are unused, unopened where applicable, and in their original packaging.

For hygiene and safety reasons, opened, used, or tested personal care products are not eligible for return unless they arrive damaged, defective, or incorrect.

Non-MANN products and partner-supplied products

For products that are not made by MANN, including items supplied by third-party brands, distributors, resale partners, or fulfillment partners, return eligibility may be determined by the return policy of that brand, distributor, resale partner, or fulfillment partner.

This means some non-MANN products may have different return windows, different return requirements, restocking fees, return shipping rules, or may be final sale. MANN will review each return request and help determine whether the item is eligible based on the applicable partner policy.

Final sale and non-returnable items

Certain items are final sale and cannot be returned, refunded, or exchanged unless required by law. Final sale items may include, but are not limited to:

Products marked as final sale
Discounted, promotional, clearance, or special-offer items
Personal care, grooming, beauty, hygiene, or wellness products that have been opened, used, tested, or removed from original packaging
Select clothing, accessories, luxury goods, limited-release items, resale items, or partner-supplied products
Custom, special-order, personalized, or made-to-order products
Gift cards

We also do not accept returns for hazardous materials, flammable liquids, gases, or any item that cannot be safely or legally returned.

If you have questions about whether a specific item is eligible for return, contact us at customers@mann.shop before placing your order or before sending anything back.

Damages, defects, and wrong items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at customers@mann.shop with your order number and photos of the issue.

We’ll review the issue and work to make it right. Depending on the item, supplier, and circumstances, the resolution may include a replacement, refund, store credit, or another appropriate solution.

Exchanges

We do not guarantee exchanges. The fastest way to get a different item is to place a new order after your return has been approved. If an exchange is available for your item, we’ll let you know during the return review process.

Return shipping

Return shipping costs may be the responsibility of the customer unless the return is due to a confirmed MANN error, damaged item, defective item, or wrong item. If a prepaid return label is provided, the cost of return shipping may be deducted from your refund unless otherwise stated.

Original shipping costs are non-refundable unless required by law or unless the return is due to a confirmed MANN error.

Refunds

Once we receive and inspect your approved return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at customers@mann.shop.

MANN reserves the right to refuse any return that does not meet this policy, was sent without approval, appears used, damaged after delivery, missing original packaging, or otherwise does not meet the applicable return requirements.